At Mooverly, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile app, or services.

By accessing or using our platform, you agree to the collection and use of information in accordance with this policy. Please read it carefully to understand how we handle your personal data.

1. Information We Collect

We may collect the following types of personal information when you use our services:

• Account Information: When you create an account, we collect your name, email address, phone number, and payment details.
• Order Information: Details of the food orders you place, including restaurant selection, order content, and delivery address.
• Payment Information: Your payment details (credit/debit card information) are processed through secure payment gateways.
• Device and Usage Information: Information about your device, operating system, browser type, and how you interact with our website or app, including IP addresses and cookies.
• Location Information: We may collect location data to provide accurate delivery services. You can control location sharing through your device settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Orders: To fulfill your orders and deliver food to your specified address.
• To Improve Services: To enhance user experience, customize content, and analyze usage patterns for service improvements.
• For Communication: To send order updates, promotional offers, and other relevant information. You can opt-out of marketing communications at any time.
• To Provide Customer Support: To assist with inquiries, resolve issues, and improve customer service.
• For Legal and Regulatory Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We respect your privacy and will not sell, rent, or share your personal information with third parties except in the following circumstances:

• With Service Providers: We may share your information with trusted third-party vendors (e.g., payment processors, delivery partners) who help us deliver our services.
• For Legal Purposes: If required by law, we may disclose your information to comply with legal obligations, protect our rights, or investigate fraud.
• With Your Consent: We may share your information with your consent or as directed by you.

4. Security of Your Information

We take the security of your personal data seriously and implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

5. Cookies and Tracking Technologies

Our website and mobile app may use cookies and other tracking technologies to enhance your experience and analyze website traffic. Cookies are small files stored on your device that allow us to remember your preferences and improve functionality. You can manage cookie settings through your browser or app settings.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Update: You can access and update your account information at any time through your profile settings.
• Opt-Out of Marketing: You can opt-out of receiving marketing emails by clicking the unsubscribe link in our communications.
• Data Deletion: You can request the deletion of your account and personal data by contacting our customer support team.
• Location Data: You can control location sharing through your device settings.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you delete your account, we may retain certain data for legal, financial, or operational purposes.

8. Third-Party Links

Our website and app may contain links to third-party websites or services. This Privacy Policy applies only to Mooverly’s platform. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

Mooverly does not knowingly collect or solicit personal information from individuals under the age of 13. If we learn that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

📧 Email: info@mooverly.com
📞 Phone: +94 71 110 3456

Thank you for trusting Mooverly with your personal information. We are committed to providing you with a safe and enjoyable experience!